Thank you for visiting and shopping at HAVA. The terms and conditions that constitute our shipping policy are described below:
- 1. Shipping Fees
- We are currently offering free delivery on all orders with a minimum of $300.
- 2. Order Processing
- Normal order processing takes 1-3 business days (Monday - Friday).
- 3. Delivery Time
Normally, delivery takes 7 days, but may vary due to COVID-19. We appreciate your patience and understanding, and we have been trying to ensure that all orders will be delivered as quickly as possible.
Please note: Delivery may be delayed due to situations beyond our control, including customs delays, adverse weather conditions, unexpected increase in demand, etc. Our customer service team will update you if anything changes with your order.
- 4. Shipping Confirmation and Order Tracking
1) You will receive a shipping confirmation email containing your tracking number(s) once your order has been shipped. The tracking number will be active within 24 hours.
2) If you have any issues or problems about your tracking number, please feel free to email our customer support team at firstname.lastname@example.org.
- 5. Returns and Refund Policy
1) If you wish to request a return/refund during the order shipment, please feel free to email our customer support team at email@example.com.
2) For more details, please go to the Returns and Warranty page to see detailed information for returning your order.