Frequently Asked Questions

Do dishwasher pods have a negative impact on the washing effect? If not, how do I use dishwasher pods in this dishwasher?

Pods, liquids, or powder detergents are all acceptable for our dishwashers. However, we recommend that detergent tablets be used only for long-cycle dishwashing, to allow enough time for these tablets to fully dissolve.

Can I adjust the temperature of this dishwasher?

No, the dishwasher does not support this function.

Does the dishwasher dry itself automatically?

Yes. Any washing mode except Fruit Mode will dry itself automatically for 60 minutes. Besides, after the whole wash cycle is completed, the Dry Mode will provide extra 60 minutes of drying to the dishes. In the next 3 days, 15-minute automatic ventilation will run every 75 minutes.

How long does each wash cycle take?

Please refer to this table:

Mode Washing Time (Minutes) Air Drying Time (Minutes)
Normal 69 60
Speed 29 60
ECO 59 60
Baby Care/Heavy 89 60
Fruit 19 /

How long are the hoses?

Both hoses are 61 inches (154 cm).

What kind of adapter is needed to connect the inlet hose to a faucet?

If the included inlet hose does not fit your faucet, you may need to buy a 3/4" GHT threaded faucet adapter from a plumbing supply manufacturer. If you are unsure of what to do, please feel free to contact our after-sales service team.

Can I wash small cast iron pots using this dishwasher?

No. When the dishwasher starts, the heat will cause cast iron pots to rust and wash off the protective, non-stick coating. Therefore, we recommend you wash these pots by hand instead.

How much does shipping cost?

We are currently offering free shipping on all orders with a minimum of $300.

How soon will I receive my order?

Normally, delivery takes 7 days, but may vary due to COVID-19. 

Please note: Delivery may be delayed due to situations beyond our control, including customs delays, adverse weather conditions, unexpected increase in demand, etc. Our customer service team will update you if anything changes with your order.

How can I track my order?

1) You will receive a shipping confirmation email containing your tracking number(s) once your order is shipped. The tracking number will be active within 24 hours.

2) If you have any issues or problems about your tracking number, please feel free to email our customer support team at support@havalab.com.

What types of payment are accepted?

We accept the following forms of secure payment:

(1) PayPal and Apple Pay;

(2) Visa, MasterCard, and American Express.

Are my privacy and personal information secure on your site?

We provide the best e-commerce service in the industry, and guarantee secure payment processing at all times. Please click here to view the full details on how we protect your privacy and personal information.

How can I return my order?

First, contact our customer service via support@havalab.com with your order number or product serial number. We will provide you with a return label within 1-2 business days. Next, attach the return label to the front of your parcel. Take it to our logistics partner and send it to our warehouse. Once we received your product, a refund will be processed within two weeks to your original payment method without any extra return fees.

If you have not received your refund after two weeks, please contact us at support@havalab.com.

Notes:

(1) Returning Products within 5 Days of Delivery:

Once delivered, any new or lightly used product purchased on the HAVA website can be returned within five days for a refund to the original method of payment. The box and all original accessories should be included, and you should return within five days after receiving a return label.

(2) 30-Day Return and Refund Policy:

If you are not completely satisfied with a product purchased from HAVA, you may return it within 30 days of delivery, and we will refund you (to your original payment method only) for qualified reasons. All return for non-defective reasons (e.g. customer changed their mind) are subject to a restocking fee of up to 30%.

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