Shipping & Delivery
Which countries do you ship to?
HAVA products are shipped to the 48 contiguous states in America directly from our local warehouses, without any custom fees. Please be aware that we are unable to ship to PO Boxes, APO/FPO/DPO addresses, Alaska, Hawaii, Puerto Rico, or other U.S. territories.
Do you offer free shipping?
HAVA currently offers free shipping on all orders of $49 or more within the 48 contiguous United States. Orders under $49 to the above destinations qualify for a flat rate shipping charge of $15.
What couriers are used for delivery?
Depending on your location, we utilize FedEx or UPS for order delivery.
How soon can I get my package(s)?
All orders are processed within 1-3 business days, and shipping typically takes 3-5 business days. Please be aware that occasional delays may occur.
If the shipping service provider indicates that your package(s) has been delivered but you haven't received it, kindly contact both the service provider and HAVA as soon as possible. We are committed to assisting you in every possible way to resolve the issue.
Can I change my shipping address after my order has been placed?
Yes, you can change your shipping address BEFORE your order has been shipped. Simply contact our customer service at service@havalab.com, and we'll make the adjustment for you.
Please note that a $20 surcharge will apply if the information is changed after the order has shipped, and the address CANNOT be altered once the item has been delivered.
How do I track my order?
You will receive an email with tracking information at the address you provided when placing the order as soon as your package ships. If you placed the order while logged in, you can also find the order details and tracking information in the "My Account" section on our website.
What happens next if my package is returned because I did not pick it up in a timely manner?
