Terms & Conditions
Welcome to HAVALAB.com!
We provide services to you subject to the notices, terms, and conditions set forth in this agreement (the "Agreement"). In addition, when you use any HAVALAB.com service (e.g. placing an order or writing a customer review), you will be subject to the rules, guidelines, policies, terms, and conditions applicable to such services, and they are incorporated into this Agreement by this reference. HAVALAB.com reserves the right to change this Site and these terms and conditions at any time.
Accessing, browsing, or otherwise using the Site indicates your agreement to all the terms and conditions in this Agreement. Please read this Agreement carefully before proceeding.
You acknowledge and warrant that you are at least 18 years old or are visiting the Site under the supervision of a parent or guardian. Subject to the terms and conditions of this Agreement, HAVALAB.com hereby grants you a limited, revocable, non-transferable and non-exclusive license to access and use the Site by displaying it on your Internet browser only for the purpose of shopping for personal items sold on the Site, and not for any commercial use or use on behalf of any third party, except as explicitly permitted by HAVALAB.com in advance. Any breach of this Agreement shall result in the immediate revocation of the license granted in this paragraph without notice to you.
Except as permitted in the paragraph above, you may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile or otherwise exploit this Site or any portion of it unless expressly permitted by HAVALAB.com in writing. You may not make any commercial use of any of the information provided on the Site or make any use of the Site for the benefit of another business unless explicitly permitted by HAVALAB.com in advance. HAVALAB.com reserves the right to refuse service, terminate accounts, and/or cancel orders in its own discretion, including, without limitation, if HAVALAB.com believes that customer conduct violates applicable law or is harmful to HAVALAB.com’s interests.
You shall not upload to, distribute, or otherwise publish through this Site any content (collectively, "Content"), information, or other material that (a) violates or infringes the copyrights, patents, trademarks, service marks, trade secrets, or other proprietary rights of any person; (b) is libelous, threatening, defamatory, obscene, indecent, pornographic, or could give rise to any civil or criminal liability under U.S. or international law; or (c) includes any bugs, viruses, worms, trap doors, Trojan horses, or other harmful code or properties. HAVALAB.com may assign you a password and account identification to enable you to access and use certain portions of this Site. Each time you use a password or identification, you will be deemed authorized to access and use the Site in a manner consistent with the terms and conditions of this Agreement, and HAVALAB.com has no obligation to investigate the authorization or source of any such access or use of the Site.
You will be solely responsible for all access to and use of this Site by anyone using the password and identification originally assigned to you, whether or not such access to and use of this Site is actually authorized by you, including, without limitation, all communications and transmissions and all obligations (including, without limitation, financial obligations) incurred through such access or use. You are solely responsible for protecting the security and confidentiality of the password and identification assigned to you. You shall immediately notify HAVALAB.com of any unauthorized use of your password or identification or any other breach or threatened breach of this Site's security. After registering, you will receive our newsletters with information about sales, coupons, and special promotions. You can unsubscribe by using the link from any email newsletter or your personal subscribed settings after logging in. Registered users will automatically receive a subscription to our newsletters.
Reviews and Comments
Except as otherwise provided elsewhere in this Agreement or on the Site, anything that you submit or post to the Site and/or provide HAVALAB.com, including, without limitation, ideas, know-how, techniques, questions, reviews, comments, and suggestions (collectively, "Submissions") is and will be treated as non-confidential and nonproprietary, and by submitting or posting, you agree to irrevocably license the entry and all IP rights related thereto (excluding the moral rights such as authorship right) to HAVALAB.com without charge and HAVALAB.com shall have the royalty-free, worldwide, perpetual, irrevocable, and transferable right to use, copy, distribute, display, publish, perform, sell, lease, transmit, adapt, and create derivative works from, such Submissions by any means and in any form, and to translate, modify, reverse-engineer, disassemble, or decompile such Submissions. All Submissions shall automatically become the sole and exclusive property of HAVALAB.com and shall not be returned to you, and you agree not to raise any dispute in connection with any use of the entry by HAVALAB.com in the future.
You warrant that your Submissions, in whole or in part, are clear and free of any IP right infringement, disputes or third-party claims. HAVALAB.com assumes no liability for any misuse of copyright or any other rights of third parties by you. You undertake to defend for and indemnify the sponsor against any losses caused due to the use of the entries for any purposes.
In addition to the rights applicable to any Submission, when you post comments or reviews to the Site, you also grant HAVALAB.com the right to use the name that you submit with any review, comment, or other content, if any, in connection with such review, comment, or other content. You acknowledge and warrant that you own or otherwise control all rights to the reviews, comments, and other content that you post on this Site, and that use of your reviews, comments, or other content by HAVALAB.com will not infringe upon or violate the rights of any third party. You shall not use a false email address, pretend to be someone other than yourself, or otherwise mislead HAVALAB.com or third parties as to the origin of any Submissions or Content. HAVALAB.com may, but shall not be obligated, to remove or edit any Submissions (including comments or reviews) for any reason.
Please kindly note that only orders that are in the paid, processing or partially shipped status may be modified or canceled.
All other orders cannot be changed. We apologize for this inconvenience. In the event that you wish to cancel a shipped or packed order, please contact our dedicated support center for assistance as soon as possible.
If your order, unfortunately, cannot be canceled, we kindly suggest that you accept the package and refer to our warranty policy for more information.
Customer Code of Conduct Policy
At HAVA, customer satisfaction is our top priority. We strive to solve all customer problems in a professional and amicable way. However, we will not tolerate any unacceptable or unreasonable behavior towards our customer service team members.
Unacceptable behavior directed towards customer service staff or HAVA may, for example, include any of the following:
- Aggressive, abusive, or threatening behavior. Examples may include, but are not limited to: any and all direct or implied threats on any communication channel; intimidating language; personal and verbal abuse; sexist, racist, homophobic, or derogatory remarks; rudeness; inflammatory statements; swearing and unsubstantiated allegations.
- Persistently making habitually demanding or vexatious complaints, despite the matter having been fully addressed; similarly, repeating complaints persisting despite reasonable and fair solutions being offered in accordance with our policies.
- Asking, expecting or demanding staff to breach established company policy guidelines, e.g. refund amount, time frame, special compensation, etc.; similarly, seeking an unrealistic outcome beyond the scope of our own policies and procedures. By default, the refund amount cannot exceed the original order amount paid to HAVA.
- Repeatedly changing the nature (or focus) of a complaint or the desired outcome, part way, after a formal response has been provided.
- An excessive number of complaints compared to the total purchase value history.
For such behavior, complainants may be advised and formally notified of the following:
- Their language is considered offensive, abusive, threatening, and wholly unacceptable.
- They must refrain from using such language, intimidation, and threats.
- There will be no further exchange of correspondence on the matter if they persist with this behavior.
- HAVA reserves the right to no longer accept orders from the customer in the future without further notice.
All text, graphics, photographs or other images, button icons, audio clips, logos, slogans, trade names or word software and other content on the website of HAVALAB.com, belongs exclusively to HAVALAB.com or its appropriate content suppliers. You may not use, reproduce, copy, modify, transmit, display, publish, sell, license, publicly perform, distribute or commercially exploit any of the Content or otherwise dispose of any of the Content in a way not permitted by HAVALAB.com, without HAVALAB.com's express prior written consent. The use of data mining, robots, or similar data gathering and extraction tools on HAVALAB.com as well as the use of HAVALAB.com trademarks or service marks in meta-tags is strictly prohibited. You may view and use the Content only for your personal information, and for shopping and ordering on the Site, and for no other purposes. The collection, arrangement, and assembly of all contents on this Site (the "Compilation") belongs exclusively to HAVALAB.com. You may not use HAVALAB.com's Content or Compilation in any manner that disparages or discredits HAVALAB.com or in any way that is likely to cause confusion or violation of any applicable laws or regulations. All software used on this Site (the "Software") is the property of HAVALAB.com and/or its Software suppliers. The Content, the Compilation and the Software are all protected under state, national and international copyright laws. All rights not expressly granted are reserved by HAVALAB.com. Violators will be prosecuted to the full extent of the law.
HAVALAB.com recognizes and respects all copyrights and trademarks. As such, any usage of television, motion picture, music, film festival or other names or titles have no connection to HAVALAB.com and are the sole property of the copyright or trademark holders.
Intellectual Property Infringement Policy
It is the policy of HAVALAB.com to take appropriate action where necessary to uphold and recognize all relevant state, federal and international laws in connection with material that is claimed to be infringing any trademark, copyright, patent and all or any other intellectual property laws. If you are an intellectual property rights owner and you believe that HAVALAB.com sells, offers for sale, or makes available goods and/or services that infringe your intellectual property rights, then send in the following information.
- An electronic or physical signature of the person authorized to act on behalf of the owner of an exclusive that is allegedly infringed;
- A description of the allegedly infringing work or material;
- A description of where the allegedly infringing material is located on the Site (product(s) URL);
- Information reasonably sufficient to allow us to contact you, such as your address, telephone number, and email address;
- A statement that you, in good faith, believe that the disputed use of the material is not authorized by the copyright or another proprietary right owner, its agent, or the law;
- Identification of the intellectual property rights that you claim are infringed by our Site (e.g. "XYZ copyright", "ABC trademark, Reg. No. 123456, registered 1/1/04", etc.);
- A statement by you that the above information and notification is accurate, and under penalty of perjury, that you are the copyright owner or authorized to act on behalf of the owner whose exclusive right is allegedly infringed.
Termination and Effect of Termination
In addition to any other legal or equitable remedies, HAVALAB.com may, without prior notice to you, immediately terminate the Agreement or revoke any or all of your rights granted under this Agreement. Upon any termination of this Agreement, you shall immediately cease all access to and use of the Site and HAVALAB.com shall, in addition to any other legal or equitable remedies, immediately revoke all password(s), and account identification issued to you and deny your access to and use of this Site in whole or in part. Any termination of this Agreement shall not affect the respective rights and obligations (including, without limitation, payment obligations) of the parties arising before the date of termination.
Disclaimer and Limitation of Liability
Except as otherwise provided in the standard terms of sale that govern the same of each product on this Site, the Site itself, the products offered for sale on it, and the transactions conducted through it are provided by HAVALAB.com on an "as is" basis. HAVALAB.com makes no presentations or warranties of any kind, express or implied, as to the operation of the Site or the information, Content, materials, or products included on this Site, except as provided here to the full extent permissible by applicable law. HAVALAB.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose, noninfringement, title, enjoyment, data accuracy, and system integration. This Site may include inaccuracies, mistakes or typographical errors. HAVALAB.com does not warrant that the Content will be uninterrupted or error-free. To the maximum extent permitted by law, HAVALAB.com will not be liable for any damages of any kind arising from the use of this Site, including, but not limited to, indirect incidental, punitive, exemplary, special, or consequential damages. To the maximum extent permitted by applicable law, HAVALAB.com's total liability to you for any damages (regardless of the foundation for the action) shall not exceed in the aggregate the number of fees actually paid by you to HAVALAB.com during the month immediately preceding the act allegedly giving rise to HAVALAB.com's liability.
HAVA and/or the seller will act according to the warranty as shown on the platform when and only when damage is in connection with the product and has valid and confirmed manufacturing defects. HAVA and/or the seller will not be held liable or responsible for any damages resulting from customer’s improper use, personal negligence, and/or other reasons that do not attribute to product defects.
Please note that there may be certain orders that we are unable to accept and must cancel. HAVALAB.com reserves the right, at sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order.
HAVA is not responsible for late deliveries for special occasions, such as birthdays, or other events. We encourage customers to place their order in advance to ensure there is enough time to receive their item.
All orders reported as "delivered" by shipping companies are considered delivered. HAVA cannot be made liable for non-delivery in this case.
For safety and security, each customer is allowed to create only one registered account by default. For customers who attempt to create several accounts, HAVA reserves the right to suspend accounts without further notice.
Both parties agree that, following order dispatch, transportation is the sole responsibility of the third-party logistics company. During this stage, full ownership of the product(s) belongs to the buyer; all associated liability and risks during transportation shall be borne by the buyer.
In accordance with customs regulations, customers must provide valid and accurate data. All consignee names, address and payers name should be valid. Certain countries request that the consignee submit their ID or passport to clear the package or for payment verification purposes. It is the customers' sole responsibility for the accuracy of the data that they provide to us. Should any information be incorrect and prevent any shipment or deliveries or customs clearance, we will not hold responsible and will not offer any compensation in such cases.
While HAVALAB.com strives to provide accurate product and pricing information, pricing or typographical errors may occur. HAVALAB.com cannot confirm the price of an item until after you order. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, HAVALAB.com shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. In the event that an item is mispriced, HAVALAB.com may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation.
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of UK
You agree that HAVALAB.com's remedy at law for any actual or threatened breach of this Agreement would be inadequate and that HAVALAB.com shall be entitled to specific performance or injunctive relief, or both, in addition to any damages that HAVALAB.com may be legally entitled to recover, together with reasonable expenses of any form of dispute resolution, including, without limitation, attorneys' fees.
No right or remedy of HAVALAB.com shall be exclusive of any other, whether at law or in equity, including, without limitation, damages, injunctive relief, attorneys' fees, and expenses.
No instance of waiver by HAVALAB.com of its rights or remedies under these terms and conditions shall imply any obligation to grant any similar, future or other waivers.